Your Order

Wondering how your order is progressing? Once your order has been shipped, we’ll send you an email with your tracking number. Alternately, if you ordered while signed in with an account you can find the shipment and tracking information in your order history.

Cancelling An Order

If you've made an error on an order you've just placed, please contact us immediately. We pride ourselves on packing and shipping your orders as fast as possible so please let us know as soon as you can.


Delivery Details

Shipping Rates & Free Shipping


Free Shipping Threshold

Shipping Rates

New Zealand






United States, Canada



European Union, UK



Rest of World




Shipping Method

New Zealand: Courier Post
International: NZ Post or DHL

Delivery Times

We endeavour to dispatch orders within 1-2 working days, with most orders placed in the morning dispatched that same day. Please note delivery may be delayed during sale or busy periods. Once your order has been dispatched from our warehouse, approximate delivery times are as follows:

New Zealand orders (CourierPost):
1-3 working days

International deliveries (NZ Post or DHL Express):
Australia, 7-10 working days
Rest of World, up to 21 working days

Please note, due to COVID–19 expect potential shipping delays. Unfortunately, these delays are out of our control, however with our tracking system we endeavour to have your purchase with you as soon as possible.


Tracking Your Package

We will email you the tracking number of your package and you will be able to follow the progress of your package through the courier company.


International Customs Charges and Import Duties

Unfortunately, we have no control over customs charges and import duties. As customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable and what this cost will be. On occasions when customs charges and import duties are imposed, these charges must be paid by the recipient of the parcel.

Customs charges and import duties are charged once the parcel reaches the destination country, so to avoid any nasty surprises, we recommend you contact your local customs office for current charges before you order.

MKM will not be responsible for any customs charges and import duties.