FAQs

We endeavour to dispatch orders within 1-3 working days, with most orders placed in the morning being dispatched same-day.

Please note that delivery may be delayed during sales or busy periods. Once your order has been dispatched from our warehouse, approximate delivery times are as follows:

New Zealand (CourierPost):
1-3 working days

International (DHL Express):
Australia: 7-10 working days
Rest of World: up to 21 working days

Please refer to our Shipping Rates, which can be found here.

Yes! For more information on shipping rates, visit our Shipping Policy.

Unfortunately, we have no control over customs charges and import duties. As customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable or what this cost will be. On occasions when customs charges and import duties are imposed, these charges must be paid by the recipient of the parcel.

Customs charges and import duties are charged once the parcel reaches the destination country, so to avoid any nasty surprises, we recommend you contact your local customs office for current charges before you order.

MKM will not be responsible for any customs charges and import duties.

If you've made an error in an order you've just placed, please contact us immediately. We'll do our absolute best to try and stop the order in our system, but because we try to fulfil your orders as fast as we possibly can, it may have already been processed. If this has happened, you will need to return or exchange the item. We tell you how to do this in our returns and exchanges section.

We accept Visa, Mastercard, American Express and MKM online gift vouchers as forms of payment. Unfortunately, we can't accept cheques or cash.

If you are having trouble with our site accepting your credit card, please check to make sure you have entered the right card number and expiry date. If it still doesn't work, we recommend you contact your credit card company.

Additionally, we accept LayBuy and Afterpay in New Zealand and Australia.

If you are not fully satisfied with your MKM purchase, you can return it to us for a full refund or exchange it for another item, provided that the items are returned within 30 days of the order date, unworn, unwashed, and undamaged, in their original packaging (wherever possible) and with all accessories and tags.

All refunds are issued at the discretion of MKM. MKM reserves the right to refuse a refund request if it does not comply with these conditions. Please note that MKM does not accept returns (unless goods are faulty or not as ordered) on sale items. Sale items purchased are final sale, so please choose carefully.

For more information view our shipping policy here

To return a product, first navigate to your account page, then locate the order containing this product and select "request a return".

Once your return request is accepted, please pack the item securely into the original packaging (if possible) and include your packing slip. If you are unable to enclose the packing slip, ensure your order number, name, and billing address are included. All return postage must be arranged and paid by the returnee, unless the item was damaged, defective, or you were sent the wrong item.

In the case that a product arrives damaged, defective, or is the incorrect style, MKM Originals will provide a prepaid shipping label to return the product.

We have a 30-day return policy, so please let us know as soon as possible if you would like to return or exchange an item.

Please note that MKM does not accept returns (unless goods are faulty or not as ordered) on clearance, end-of-line, or sale items. Purchases of clearance, end-of-line, or sale items are final, so please choose carefully.

If you are unhappy with your order, please contact our customer support team for help!

Please refer to our simple Washing & Care Guide for instructions on how to wash your MKM garments. Some garments have unique washing instructions listed on their tag - make sure to also check this before washing.