What are your delivery times?
We endeavour to dispatch orders within 1-3 working days, with most orders placed in the morning dispatched that same day. Please note delivery may be delayed during sale or busy periods. Once your order has been dispatched from our warehouse, approximate delivery times are as follows:
New Zealand orders (CourierPost):
1-3 working days
International deliveries (DHL Express):
Australia, 7-10 working days
Rest of World, up to 21 working days
Can you provide worldwide shipping?
Yes. For more information on rates, visit our Shipping Policy.
Unfortunately, we have no control over customs charges and import duties. As customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable and what this cost will be. On occasions when customs charges and import duties are imposed, these charges must be paid by the recipient of the parcel.
Customs charges and import duties are charged once the parcel reaches the destination country, so to avoid any nasty surprises, we recommend you contact your local customs office for current charges before you order.
MKM will not be responsible for any customs charges and import duties.
How can I cancel my order?
If you've made an error in an order you've just placed, please contact us immediately. We'll do our absolute best to try and stop the order in our system, but because we try to fulfil your orders as fast as we possibly can, it may have already been processed. If this has happened, you will need to return or exchange the item. We tell you how to do this in our returns and exchanges section.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and MKM online gift vouchers as forms of payment. We're sorry but we can't accept cheques or cash. If you are having trouble with our site accepting your credit card, please check to make sure you have entered the right card number and expiry date. If it still doesn't work, we recommend you contact your credit card company. Additionally, we will accept LayBuy and Afterpay in New Zealand and Australia.
Do you offer exchanges for faulty items?
If you are not fully satisfied with your MKM purchase, you can return it to us for a full refund or exchange it for another item, provided that the items are returned within 30 days of the order date, unworn, unwashed, and undamaged, in their original packaging (wherever possible) and with all accessories and tags. All refunds are issued at the discretion of MKM. MKM reserves the right to refuse a refund request if it does not comply with these conditions. Please note that MKM does not accept returns (unless goods are faulty or not as ordered) on sale items. Sale items purchased are final sale, so please choose carefully.
For more information view our shipping policy here
How do I return my product?
Please pack the item securely into the original packaging (where possible) and include the packing slip. If you are unable to enclose the packing slip, please ensure your order number, name, and billing address is included, along with your instructions. All return postage must be prepaid by the returnee, unless the item was damaged, defective, or if we’ve sent you the wrong item.
Please courier to:
38 Bennett Street, Cloverlea, Palmerston North 4412
We recommend that you obtain a tracking number.
Please contact customer support. Please note, we can only accept returns on items purchased from MKM Originals.
What is your return policy?
We have a 30-day return policy, please let us know as soon as possible if you would like to return or exchange an item. If you are unhappy, please contact our customer support team for help!